All our products come with a full 2-year warranty. Every customer buying our products can be sure to get after sales support during warranty period and when it is over. Warranty of our products covers any defects or malfunctions that might appear during 2-year period starting from invoice date. Carlsen Baltic will supply replacement components, arrange service directly or through our partners or cover labour and material expenses free of charge during this period. The warranty does not cover equipment which has been damaged due to an accident, misuse, abuse, fire, flood, natural disasters, or other contingencies beyond the control of Carlsen Baltic.
We strive to provide technical support in the most convenient way for our customer. There are a few ways of dealing with malfunctions:
FREE PARTS, DELIVERY AND SERVICE ARE PROVIDED IN CASE OF WARRANTY.
* Where can I find body number?
You can find your isothermal body number on a special golden plate
We supply spare parts for all our bodies. We do have most of the components in stock and are ready to send within a few days. Please let us know our body production number, part number in the catalog, or provide an accurate description of the part (producer, model, etc.) and, preferably, high quality photos if the part is not included in the Spare Parts Catalog .
Do not hesitate to contact us if you need more information on spare parts:
Our goal is to help our clients as fast as possible, thefore we have a network of partners for technical support in different countries to be much closer to our clients:
Carlsen Baltic is a market leading manufacturer of lightweight refrigerated truck bodies for frozen, chilled and multi-temperature food distribution. This means you get the highest quality lightweight bodies and the latest advice on how to optimize your business operations. We will supply you with the refrigerated body that best matches your company's needs.