After-Sale Support

Warranty

All our refrigerated box bodies come with a full two-year warranty valid throughout Europe. Every customer buying our products can be sure to get after sales support during warranty period and when it is over. Warranty of our products covers any defects or malfunctions that might appear during the two-year period starting from invoice date. Carlsen Baltic will supply replacement components, arrange service directly or through our partners, or cover labour and material expenses free of charge during this period. The warranty does not cover equipment which has been damaged due to an accident, misuse, abuse, fire, flood, natural disasters, or other contingencies beyond the control of Carlsen Baltic. More information

Eutectic bodies
maintenance checklist

Dealing with Service Requests

We strive to ensure the best after sales to our customers. There are a few ways of dealing with malfunctions:

1. Issue

Our product is faulty, damaged, you need assistance with vehicle operation, etc.

2. Contact Us

Body number*
Accurate fault description
Do you need spare parts/service/consultation?
If you only need spare parts: part number in Spare Parts Catalog and delivery address
Your contact details

3. Consultation

Our Service Team or Technical Department will offer you the best solution to eliminate the fault.

4. Solution

You will receive appropriate assistance:

Spare Parts will be sent
You will be offered to visit our partners to fix the fault
Our mobile Service Team will come to fix the fault.

Free parts, delivery and service are provided in case of warranty.

* Where can I find body number?
You can find your isothermal body number on a special golden plate in a dry compartment.

Carlsen Baltic service vehicle

Our service team will discuss your issue with you and arrange an on-site visit if necessary.

Spare Parts

We supply spare parts for all our bodies. We have most of the components in stock and are ready to send them within a few days. Please let us know our body production number and part number in the Spare Parts Catalog. If the part is not included in the catalog, please provide an accurate description of the part (producer, model, etc.) and, preferably, high-quality photos.