After-Sale Support


All our refrigerated box bodies come with a full two-year warranty valid throughout Europe (unless stated otherwise). Every customer buying our products can be sure to get after sales support during the warranty period and when it is over. Warranty of our products covers any defects or malfunctions that might appear during the two-year period starting from invoice date. Carlsen Baltic will supply replacement components, arrange service directly or through our partners, or cover labour and material expenses free of charge during this period. The warranty does not cover equipment which has been damaged due to an accident, misuse, abuse, fire, flood, natural disasters, or other contingencies beyond the control of Carlsen Baltic. More information

Dealing with Service Requests

We strive to ensure the best after sales to our customers. There are a few ways of dealing with malfunctions:

1. Issue
Our product is faulty, damaged, you need assistance with vehicle operation, etc.
2. Contact Us
Contact us or our partners providing the following information:
  • Body number*
  • Accurate fault description
  • Do you need spare parts/service/consultation?
  • If you only need spare parts: part number in Spare Parts Catalog and delivery address
  • Your contact details
3. Consultation
Our Service Team or Technical Department will offer you the best solution to eliminate the fault.
4. Solution
You will receive appropriate assistance:
  • Spare Parts will be sent
  • You will be offered to visit our partners to fix the fault
  • Our mobile Service Team will come to fix the fault.


Free parts, delivery and service are provided in case of warranty.

* Where can I find body number?
You can find your isothermal body number on a special
golden plate in a dry compartment.


Carlsen Baltic service vehicle

Our service team will discuss your issue with you and arrange an on-site visit if necessary.

Spare Parts

We supply spare parts for all our refrigerated bodies. We have most of the components in stock and are ready to send them within a few days. Please let us know our body production number and part number in the Spare Parts Catalog. If the part is not included in the catalog, please provide an accurate description of the part (producer, model, etc.) and, preferably, high-quality photos.

Contact us to order spare parts:
tel. +370 37 301253, email: (Jurgita)


Our refrigerated truck bodies need only basic maintenance: mainly cleaning, lubricating and taking care of refrigerant level.


Do you find it difficult to open and close the doors of your refrigerated truck? There is a simple solution!
Watch the video below to find out:


Watch the video below for tips on how to clean condenser:

Our Partners

Our goal is to help our customers as fast as possible, therefore we have partners for technical support in different countries:


Keck-Automobile GmbH

KECK Automobile logo
+49 (0)69 80 10 87 48
Boschweg 4,
D63071 Offenbach / Main,


Kvarngatan 40 38332 Mönsterås, Sweden


Tecnove Fiberglass
+34 926 57 47 10
Calle de los Caleros, 3, 13640 Herencia (Ciudad Real), Spain